Kyoto Matcha DONA

Professionally packed and fast shipping

Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we are able to offer various shipping options. Our warehouse personnel are well educated and will package the goods according to the exact and precise specifications. Your products will be subjected to an exhaustive examination before they will be securely packaged before being shipped. Everyday, we send to thousands of customers in many countries. This is a sign of our determination to be the largest online retailer in the world. Both Europe as well as the USA have distribution and warehouse centres.

Please note that orders with more than one item are given a processing time according to the particular item.

Before shipping Our team will conduct a thorough inspection on the items you purchased. The majority of orders are shipped within 48 hours. The delivery time is between 3 and 7 working days.

Returns

Stock is dynamic. It's not completely managed by us, as we have multiple organizations, such as the factory and our storage. The actual inventory may be changed at any time. Be aware that it's possible for your order to be out of stock after you have placed the order.

Our policy is valid for a period of 30 days. If 30 days have passed in the past since you purchased and we are unable to offer you a refund or exchange.

To be considered eligible for return the item must not be opened and in the same state as you received it. You must have the item in the original packaging.